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Report: Education Department Mismanages Student Loans

FILE - The flag of the Department of Education flies beneath the U.S. flag, at the Education Department building in Washington, April 3, 2018.
FILE - The flag of the Department of Education flies beneath the U.S. flag, at the Education Department building in Washington, April 3, 2018.

The U.S. Department of Education has failed to properly oversee more than $1 trillion in federally held student loans annually, the inspector general's office has found.

Lenders were overpaid and borrowers were inaccurately charged because the department's Federal Student Aid (FSA) program failed to ensure that nine lenders followed federal regulations, the IG's office reported.

The IG identified 210 of 343 instances (61 percent) of "servicer noncompliance" in federal loan requirements. Noncompliance was found in forbearances, deferments, income-driven repayment, interest rates, due diligence and consumer protection between the beginning of 2015 and Sept. 30, 2017.

"In most cases, FSA only required servicers to correct the accounts of borrowers affected by the noncompliance specifically identified by FSA," meaning FSA failed to police itself.

"As a result, FSA management did not have reasonable assurance that servicers were complying with federal loan servicing requirements when handling borrowers' inquiries, borrowers might not have been protected from poor services, and taxpayers might not have been protected from improper payments," the report stated.

FSA is the largest provider of student financial aid in the nation, handling more than $120 billion a year in federal grants, loans and work-study aid to more than 13 million students. It has more than 1,300 employees.

The inspector general wrote that FSA "neither agreed nor disagreed with the findings but agreed with all six recommendations" the IG said would benefit students and their families.

The IG said as of September 2017, FSA was responsible for about $1.147 trillion of federally held student loans. Of that, $950 billion (93 percent) was assigned to four servicers — Pennsylvania Higher Education Assistance Agency ($319 billion), Great Lakes ($236 billion), Navient ($215 billion) and Nelnet ($180 billion).

The remaining $76 billion (7 percent) was assigned to Educational Services of America Inc., Missouri Higher Education Loan Authority, New Hampshire Higher Education Loan Corp., Oklahoma Student Loan Authority and Utah Higher Education Assistance Authority.

The IG report noted that about $120 billion (10 percent) of the $1.147 trillion in outstanding federally held student loan debt was in default.

"Defaulted loans were assigned to private collection agencies, not to servicers," it wrote.

Congress is considering a bill introduced by Tennessee Republican Sen. Lamar Alexander that would overhaul the student loan system. It includes garnishing borrower's paychecks for loan repayments, a proposal that has some borrowers fuming as they face historically high costs of education in the U.S.

The average cost of tuition and fees at a U.S. college or university is around $25,000 a year, while more exclusive schools charge up to $70,000 in annual tuition and fees.

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Several students charged in hazing case at University of Alabama

FILE - The Autherine Lucy Clock Tower at the Malone Hood Plaza stands in front of Foster Auditorium on the University of Alabama campus in Tuscaloosa, Ala., June 16, 2019.
FILE - The Autherine Lucy Clock Tower at the Malone Hood Plaza stands in front of Foster Auditorium on the University of Alabama campus in Tuscaloosa, Ala., June 16, 2019.

Several students were accused in a reported fraternity hazing incident at the University of Alabama in which a pledge said he was shoved, stepped on and had things thrown at him, according to NBC News.

Four men, age 20 to 22, were charged with two counts of hazing at the Pi Kappa Phi fraternity. NBC News reports that some of the actions were captured on video. (October 2024)

San Diego school requires course in climate change 

FILE - San Diego firefighters help Humberto Maciel rescue his dog from his flooded home in Merced, California, Jan. 10, 2023.
FILE - San Diego firefighters help Humberto Maciel rescue his dog from his flooded home in Merced, California, Jan. 10, 2023.

If you want an undergraduate degree from the University of California, San Diego, you’re going to have to take a course in climate change.

The requirement, which affects students who will graduate in 2028, is meant to prepare students for the future, according to a report by ABC News. (October 2024)

‘Study away’ programs in the US can provide enrichment opportunities 

FILE - Students walk on the campus of Boston College, April 29, 2024, in Boston.
FILE - Students walk on the campus of Boston College, April 29, 2024, in Boston.

While studying abroad can expose students to new cultures and experiences, researchers are finding that domestic ‘study away’ programs can be helpful as well.

Some students, including those on an international visa, may not be able to study abroad, but they can travel to other locations in the U.S. for enrichment experiences, Ashley Mowreader writes in Inside Higher Ed. (October 2024)

Fewer students disclose race in applications to top colleges 

FILE - An unidentified person walks past Harvard yard at Harvard University in Cambridge, Massachusetts, December 7, 2023
FILE - An unidentified person walks past Harvard yard at Harvard University in Cambridge, Massachusetts, December 7, 2023

FAfter the Supreme Court’s decision to end affirmative action in college admissions last year, fewer students are disclosing their race or ethnicity in applications to top colleges.

Writing in USA Today, Zachary Schermele notes that the data is preliminary, but it could signal a change in the way students are approaching college applications. (October 2024)

Overall college enrollment is up, first-year enrollment down 

FILE - A student delivers packages to the dormitory at DePaul University in Chicago, Wednesday, Aug. 28, 2024.
FILE - A student delivers packages to the dormitory at DePaul University in Chicago, Wednesday, Aug. 28, 2024.

For the second year since the beginning of the COVID-19 pandemic, college enrollment has climbed in the United States.

But the National Student Clearinghouse Research Center noticed a substantial drop in the number of freshmen, which could be troubling for future enrollment, according to a report in Forbes. (October 2024)

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