Relationship-Building Key for US-Cuba Normalization

The effort by the United States and Cuba to bridge gaps caused by more than 50 years of mutual hostility will require a heavy emphasis on relationship-building, says a former high-ranking State Department official. Retired ambassador Thomas Pickering, says one of the biggest challenges for diplomats from both sides will be to establish ties that allow them to speak frankly to each other. VOA State Department correspondent Pam Dockins has more.